Last update: September 2026
Layan Jewelry respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains what personal data we collect, why we use it, who we may share it with, how long we keep it, and the rights available to you.
This Privacy Policy applies when you use the Layan Jewelry website, online store, customer service channels, surveys, payment features and related digital services, including layanjewelry.com/ and layanjewelry.ae.
In this Privacy Policy, “Layan Jewelry”, “we”, “us” and “our” means LAYAN LUXURY PIERCING JEWELLERY L.L.C and its relevant group companies. “You” means customers, website visitors, account holders and other individuals who interact with us.
1. Who is responsible for your personal data?
For the purposes of this Privacy Policy, the relevant controller is:
LAYAN LUXURY PIERCING JEWELLERY L.L.C
Marriott Hotel, Al Fay Rd, Dubai Production City, United Arab Emirates.
Telephone: +971 50 144 7356
Trade Licence Number: 1568443
Privacy enquiries and rights requests: info@layanjewelry.ae
You may also contact us through:
https://www.layanjewelry.ae/contacts or by email at info@layanjewelry.ae
2. What personal data do we collect?
Depending on how you use our website and services, we may collect:
- Your name;
- Email address;
- Mobile number;
- Billing and delivery address;
- Account login details;
- Order details;
- Payment method and payment status;
- Delivery, return, refund and cancellation details;
- Customer service communications;
- Survey responses;
- Marketing preferences;
- Device, browser, IP address and website usage information;
- Cookie and tracking information;
- Fraud prevention and transaction risk information.
We collect only the personal data needed for the purposes described in this Privacy Policy.
3. Which data is required and which is optional?
Some personal data is required to complete your order or provide a service you request.
For example, we need your name, contact details, delivery address, order details and payment information to process and deliver your order.
Other information, such as marketing preferences, survey responses or optional account information, may be optional.
4. How do we collect your personal data?
We may collect personal data:
- Directly from you when you create an account, place an order, contact customer service, complete a survey or sign up for marketing;
- Automatically when you use our website, including through cookies, website logs and similar technologies;
- From service providers involved in orders, payments, refunds, delivery, fraud prevention, customer support, analytics or marketing;
- From Layan Jewelry group companies or authorised business partners, where relevant to the services provided to you.
5. Why do we use your personal data?
We use your personal data to:
- Create and manage your account;
- Process, confirm and deliver your orders;
- Process payments, refunds, cancellations and returns;
- Provide customer service and respond to enquiries;
- Verify transactions and reduce fraud or misuse;
- Provide website functionality and improve your shopping experience;
- Personalise content, products and offers where permitted;
- Send marketing communications where you have consented or where otherwise permitted by law;
- Manage surveys, feedback and customer insights;
- Analyse website, product and campaign performance;
- Maintain records for accounting, tax, legal and compliance purposes;
- Comply with applicable laws, regulations and authority requests;
- Protect our rights, customers, systems and business.
6. What is our legal basis for using your personal data?
We process your personal data where we have a lawful basis to do so under applicable law, including:
- To perform a contract with you, for example to process your order, payment, delivery, return or refund;
- To comply with legal or regulatory obligations, for example tax, accounting, audit, fraud prevention, regulatory or legal requirements;
- Where processing is necessary to establish, exercise or defend legal claims, or otherwise protect our rights, as permitted by applicable law;
- With your consent, where consent is required, for example certain marketing, cookies or optional services;
- In other circumstances where processing is permitted under applicable data protection laws.
Where processing is based on consent, you may withdraw your consent at any time. This will not affect processing carried out before withdrawal, or processing that remains necessary for legal, contractual, reconciliation, fraud prevention, dispute-resolution or regulatory purposes.
7. Marketing communications
Where required by applicable law, we will only send you marketing communications where you have given your consent.
You can opt out of marketing emails by using the unsubscribe link in the email or by contacting us through the details in this Privacy Policy.
Opting out of marketing does not stop us from sending service messages relating to your orders, payments, refunds, account, delivery or customer service enquiries.
8. Cookies and similar technologies
We use cookies and similar technologies to operate the website, improve your experience, understand how customers use our website, measure campaign performance and support advertising.
Cookies may help us:
- Keep you signed in;
- Remember your preferences;
- Understand which pages and products are popular;
- Improve website performance;
- Measure marketing effectiveness;
- Personalise content or advertising where permitted.
Some cookies are necessary for the website to work. Other cookies, such as analytics or advertising cookies, may depend on your settings or consent where required.
You can manage cookies through your browser settings or any cookie preference tools available on our website. If you disable certain cookies, some website features may not work correctly.
Third-party partners, such as analytics, advertising, payment, customer service or social media providers, may also use cookies or similar technologies when you interact with our website or content. Their use of cookies may be subject to their own privacy and cookie policies.
9. Website logs and technical data
When you use our website, we may collect technical information such as:
- IP address;
- Device and browser type;
- Pperating system;
- Pages viewed;
- Referring website or campaign;
- Date and time of visit;
- Session activity;
- Error and performance information.
We use this information to operate and secure the website, detect issues, improve performance, analyse traffic, prevent misuse and improve the customer experience.
10. Chat and customer service
If you contact us through chat, email, phone, contact forms, social media or customer service channels, we may collect information such as your name, contact details, order details and the content of your enquiry.
We use this information to respond to you, resolve your request, improve our service, maintain records and protect our rights.
11. Who do we share your personal data with?
We may share your personal data where needed with:
- Layan Jewelry group companies and affiliates;
- Payment service providers, banks, payment gateways and buy-now-pay-later providers;
- Delivery and logistics partners;
- Customer service providers;
- Technology, hosting, platform, data and analytics providers;
- Marketing and communications service providers;
- Fraud prevention and security providers;
- Professional advisers, auditors, insurers and legal advisers;
- Regulators, courts, government authorities or law enforcement where required by law.
We require service providers to process personal data only for authorised purposes and to apply appropriate confidentiality and security measures.
We do not sell your personal data.
12. International transfers
We operate across different countries and may use service providers or group companies located outside the United Arab Emirates.
This may include ecommerce platform providers, cloud or SaaS providers, payment processors, customer support providers, analytics providers and other operational service providers used to run our website and fulfil customer orders.
Where personal data is transferred, disclosed or processed outside the United Arab Emirates, we will do so only where permitted under applicable data protection laws and where appropriate safeguards are applied.
These safeguards may include contractual protections, approved transfer mechanisms, technical and organisational security measures, and any required transfer assessments where applicable.
We will limit international transfers to the personal data necessary for the relevant purpose, such as order fulfilment, payment processing, customer support, hosting, analytics, reconciliation, fraud prevention or legal compliance.
13. Payment information
Payments made through our website may be processed by banks, payment gateways, buy-now-pay-later providers or other payment service providers contracted with Layan Jewelry.
When you make a payment, we share the information needed to process, verify, refund or reconcile your payment.
We do not store full card details where these are processed directly by our payment service providers.
14. Account management and account deletion
If you create an online account, you can access and update certain account details by signing in to the My Account section of the website.
Signed-in customers may also use the account deletion option available in My Account, where this feature is available.
Deleting your account will remove or deactivate your online account access and account profile information, subject to applicable law and technical requirements.
Account deletion does not automatically delete information that Layan Jewelry is required or permitted to retain, including order history, invoices, payment records, refund records, delivery records, fraud prevention records, tax/accounting records, dispute records or other information needed for legal, regulatory, reconciliation, security or business purposes.
Where we are required or permitted to retain certain records, we will keep them only for the period required for the relevant purpose and will delete, anonymise or securely archive them when no longer required.
15. How do we protect your personal data?
We apply reasonable technical, organisational and administrative measures designed to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, encryption or secure transmission, system monitoring, confidentiality controls and internal security procedures.
No method of transmission or storage is completely secure. However, we take appropriate steps to protect your personal data in line with the nature of the data and the risks involved.
If a personal data breach occurs and notification is required under applicable law, we will notify the relevant authority and/or affected individuals in accordance with applicable legal requirements.
16. How long do we keep your personal data?
We keep personal data only for as long as necessary for the purposes for which it was collected, including to provide services, fulfil orders, support customers, maintain records, prevent fraud, resolve disputes and comply with legal, tax, accounting, audit or regulatory requirements.
Retention periods may vary depending on the type of data and the purpose of processing.
When personal data is no longer required, we will delete, anonymise or securely archive it in accordance with our procedures.
17. What are your rights?
Subject to applicable law, you may have the right to:
- Be informed about how your personal data is collected and used;
- Request access to your personal data;
- Request a copy of your personal data in a clear and readable format, where applicable;
- Request correction or completion of inaccurate or incomplete personal data;
- Request deletion, destruction or anonymisation of your personal data, where applicable;
- Request restriction of processing, where applicable;
- Withdraw consent where processing is based on consent;
- Object to certain processing or direct marketing, where applicable;
- Request transfer of your personal data, where applicable;
- Object to automated processing decisions, where applicable.
Some rights may be subject to legal, contractual, tax, accounting, fraud prevention, dispute resolution, regulatory or technical limitations.
For example, we may need to retain certain order, payment, refund or reconciliation records even if you request deletion, where retention is required for legal, tax, accounting, audit, fraud prevention, dispute resolution or regulatory purposes.
For signed-in customers, account deletion may also be available through the My Account section of the website. This is separate from deletion of records that we are required or permitted to retain.
To exercise your rights, please contact us using the details set out in the Contact us section below.
You may also have the right to submit a complaint to the competent data protection authority in the United Arab Emirates, where applicable.
18. Links to other websites
Our website may contain links to third-party websites, platforms, payment providers, social media pages or partner services.
We are not responsible for the privacy practices, content or security of third-party websites or services. We recommend that you review the privacy policies of any third-party websites or services you use.
19. Social media and third-party plugins
Our website may include social media features, plugins or links, including features provided by platforms such as Facebook, Instagram, X, TikTok, Snapchat, Google or similar providers.
When you interact with these features, the relevant third-party provider may collect information about you according to its own privacy policy. We do not control how those platforms process your personal data.
20. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements, technology, processing activities or business operations.
The latest version will be published on our website with the updated date shown above.
We encourage you to review this Privacy Policy periodically.
21. Contact us
If you have questions about this Privacy Policy, or if you wish to exercise your data protection rights, please contact us through:
Website: https://www.layanjewelry.ae/contacts or by email at info@layanjewelry.ae
Privacy enquiries and rights requests:
info@layanjewelry.ae
LAYAN LUXURY PIERCING JEWELLERY L.L.C
Marriott Hotel, Al Fay Rd, Dubai Production City, United Arab Emirates.
Telephone: +971 50 144 7356
Trade Licence Number: 1568443